Terms of Service
Last updated: 06.10.2026
1. Service provider
SwiftLux Kerimov (sole proprietorship), trading as SwiftLuxTransfer.com (the "Carrier"), Palmstrasse 6, 8400 Winterthur, Switzerland. UID: CHE-382.961.367.
2. Booking & confirmation
A reservation is confirmed once payment is captured or, for vehicles requiring a quote, once both parties confirm in writing. Prices are in CHF. VAT is not charged because the company is not VAT-registered.
3. Payment
We accept card, TWINT, PayPal, Apple Pay and Google Pay via Stripe. For quoted trips, a payment link is issued after approval.
4. Cancellation policy
72+ hours before pickup: 100% refund. 48–72 hours: 80% refund. 24–48 hours: 60% refund. Less than 24 hours: no refund. Cancel online using your reservation ID, email and the last four card digits.
5. Customer obligations
Provide accurate pickup details and contact information, be ready at the pickup time, and behave respectfully toward the chauffeur and vehicle.
6. Waiting time
Free pickup waiting: airport 60 minutes from actual landing; train/bus station 30 minutes from scheduled arrival; hotel/private address/office 15 minutes from agreed pickup. Total paid waiting across excess pickup waiting and all stops: CHF 1/min for the first 180 paid minutes, then CHF 0.50/min only beyond 180. Free waiting and original inclusions are excluded; 240 paid minutes = CHF 210.
7. Return discount
A 50% discount applies to the return fare if the customer requests the return journey no later than 15 hours after the original outbound pickup, including exactly 15 hours. The deadline applies to the return request, not to the start or completion of the return journey. The return is subject to confirmation and availability by SwiftLuxTransfer.com, and the full agreed service must be paid before the return begins. Crossing midnight does not affect eligibility. Waiting and other extras are charged separately. This rule is separate from the 12-hour maximum duration of the original fixed-price A-to-B package.
8. Liability
The Carrier is fully insured under Swiss law. Liability for indirect damage, missed flights or events caused by traffic, weather or force majeure is excluded to the extent permitted by law.
9. Governing law
Swiss law applies. Place of jurisdiction: Zurich.
10. 12-hour limit of the original package
The maximum duration of the original fixed-price A-to-B package is 12 hours. Additional stops, additional waiting, detours, collection after an activity and return transportation are separate paid services; their time and charges are separate from this 12-hour limit. Any services already explicitly included in the original package remain included.
Luggage allowance
Each passenger may bring 1 checked bag (large suitcase) up to approx. 74 × 53 × 28 cm (29 × 21 × 11 in) and 1 carry-on bag up to approx. 30 × 25 × 20 cm (12 × 10 × 8 in). For N passengers the allowance is N checked bags plus N carry-on bags, within the vehicle's configured capacity. Centimetres are approximate conversions.
Waiting times, booking changes and cancellation: see our Service rules.